FAQs

Our bags and shoes are made from high-quality materials that ensure durability and comfort. Detailed information about materials and care instructions can be found on the product details page for each product.

Our shoes conform to standard European sizes. Should a product be different, we will explicitly state this. If you have any questions, our customer service will be happy to assist you.

You can pay securely with credit card, PayPal, Sofortüberweisung and other common payment methods.

Please contact us as soon as possible if you would like to make a change or cancellation. Unfortunately, once the order has been shipped, changes are no longer possible.

Simply select your desired products, add them to your shopping cart, and follow the ordering process. If you have any questions, our customer service team is available to help you at any time.

Delivery within Germany is usually 2-4 business days. For other European countries, it may take a little longer.

Shipping costs depend on the order value and the delivery destination. Details can be found in the shipping overview on our website.

Yes, we ship to many European countries. You can find the exact shipping options and costs during checkout.

If you are not satisfied with a product, you can return it within 14 days of receipt. Please contact our customer service for the return address and further information.

You have a 14-day right of withdrawal from the date of receipt of the goods to inspect your order and, if necessary, return it.

The customer shall bear the costs of return shipping unless there is a product defect.

Our customer service can be reached by email at contact@feinkauf.store .

Please report any damaged goods to our customer service immediately, including a photo of the damage. We will resolve the issue as quickly as possible.